PRIVACY AND POLICY
Letung Silver
Last updated: August 9, 2025
1. INTRODUCTION
Welcome to Letung Silver (“we,” “our,” or “us”). We are a Bali‑based sterling silver jewelry manufacturer and exporter, operating at:
Jalan Raya Negara, Banjar Bucuan, Batuan, Sukawati, Gianyar, Bali, Indonesia 80582
Email: wayan@letung.net
Phone: +6281 23930776
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit letung.net or communicate with us for wholesale or custom orders.
2. INFORMATION WE COLLECT
We may collect the following types of information:
a. Information You Provide Directly
Full name and business name
Email address and phone number
Shipping and billing address
Order details and product inquiries
Any information you submit through our Contact or Wholesale inquiry forms
b. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address and browser type
Pages visited and time spent on site
Referring URLs
Device information
This data is collected via cookies and analytics tools (e.g., Google Analytics).
c. Communications
If you contact us via email, WhatsApp, or our contact form, we retain those communications for business and customer service purposes.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
Process wholesale inquiries and custom orders
Communicate with you about your orders and requests
Send product updates, new collections, or promotional content (only with your consent)
Improve our website and user experience
Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
4. SHARING YOUR INFORMATION
We may share your information only in the following circumstances:
Service Providers: Third‑party tools that help us operate our website and business (e.g., email platforms, shipping partners), who are bound by confidentiality agreements.
Legal Compliance: If required by applicable law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. COOKIES
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. You may disable cookies through your browser settings, though some site features may not function properly as a result.
Types of cookies we use:
Essential cookies – Required for the website to function
Analytics cookies – Help us understand how visitors use our site (e.g., Google Analytics)
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Wholesale customer records are typically retained for up to 5 years for accounting and legal purposes.
7. YOUR RIGHTS
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing communications at any time
Lodge a complaint with a data protection authority (particularly for EU/EEA residents under GDPR)
To exercise any of these rights, contact us at wayan@letung.net.
8. INTERNATIONAL DATA TRANSFERS
Letung Silver is based in Indonesia. If you are located in the European Union, United States, or another jurisdiction, your information may be transferred to and processed in Indonesia. By using our website, you consent to this transfer.
9. SECURITY
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. THIRD‑PARTY LINKS
Our website may contain links to third‑party platforms (e.g., our Etsy store, Instagram, Facebook, LinkedIn). We are not responsible for the privacy practices of those platforms and encourage you to review their privacy policies.
11. CHILDREN’S PRIVACY
Our website is intended for business clients and is not directed at children under the age of 13. We do not knowingly collect personal information from children.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
13. CONTACT US
If you have any questions about this Privacy Policy, please contact:
Letung Silver
Jalan Raya Negara, Banjar Bucuan, Batuan, Sukawati, Gianyar, Bali, Indonesia 80582
📧 wayan@letung.net
📞 +6281 23930776